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Operations Administrative Assistant Madison

Operations Administrative Assistant

Full Time • Madison
Responsive recruiter
Benefits:
  • Paid time off
  • Training & development
  • Vision insurance
Role:  Operations Support Specialist
 
At The Brothers that just do Gutters, we’re not just about gutters—we’re a tight-knit team dedicated to making sure homes stay dry and stylish. Our work environment is as dynamic as our solutions, and we pride ourselves on having a good laugh while delivering top-notch service. From innovative installations to flawless repairs, we handle every job with the expertise and care that’s earned us our top reputation. If you’re ready to join a company where hard work meets high fives and every day brings a new challenge, The Brothers that just do Gutters is where you’ll thrive!
 
 PURPOSE:

The Operations Administrative Assistant is a multi-faceted role designed to keep our daily business functions running smoothly. Reporting directly to the Operations Manager, this position provides critical behind-the-scenes support. You will oversee inventory, and assist with customer service.  This position is 70% Admin and 30% hands-on in the warehouse.

Operations Administrative Assistant Capabilities:

  • Organizational Skills - Manage multiple tasks and maintain organized filing systems. 
  • Communication Skills - Communicate clearly and professionally in writing and verbally. 
  • Time Management - Prioritize tasks and manage scheduling effectively. 
  • Technical Proficiency - Skilled in office software.  Proficiency in Microsoft Suite or Google Workspace (specifically heavy spreadsheet usage, document creation, and email management).
  • AI Literacy: Familiarity with leveraging AI platforms (e.g., Gemini, ChatGPT) to optimize workflows, drafting, or problem-solving.
  • Attention to Detail - Ensure accuracy in data entry and document preparation. 
  • Problem-Solving - Address and resolve administrative issues efficiently. 
  • Customer Service - Provide excellent service to clients and handle inquiries with a friendly attitude. 
  • Team Collaboration - Work well with colleagues and support various departments. 
  • Adaptability - Adjust to changing priorities and learn new tools quickly. 
  • Driver's License: Must possess a valid Driver’s License with a clean driving record.
  • Physical Ability: Ability to lift 50lbs
 Administrative Assistant General Responsibilities: 
  • Email Management
    • Respond to Emails: Address incoming emails promptly, providing responses to customer inquiries, internal requests, and general correspondence in a professional business manner.
    • Organize Inbox: Prioritize and categorize emails to ensure timely follow-up and efficient management of communications. 
  • Phone Management
    • Answer Phones: Handle incoming phone calls, directing them to appropriate departments or individuals and taking messages when necessary. 
  • Customer Assistance: Provide information and assistance to callers, resolving inquiries and issues effectively. 
  • Customer Scheduling
    • Assist with Appointments: Help customers schedule appointments and services, coordinating with internal staff to confirm availability. 
    • Manage Scheduling Conflicts: Resolve any conflicts or changes in scheduling, ensuring customer satisfaction and efficient use of resources. 
  • Worker Support
    • Assist Team Members: Provide support to employees by helping with administrative tasks, coordinating schedules, and resolving any office-related issues. 
    • Resource Allocation: Ensure that team members have the necessary resources and information to perform their tasks effectively. 
  • Ad Leads
    • Handle Leads: Respond to and manage leads generated from advertisements, providing information and follow-up as needed. 
    • Track Conversion: Monitor the progress of ad leads and report on effectiveness and conversion rates. 
  • General Administrative Support
    • Assist with Various Tasks: Perform other administrative tasks as required, including document preparation, file management, and supporting daily operations. 
    • Adaptability: Be flexible and ready to take on new responsibilities related to the above duties as needed. 
 Inventory & Supply Chain Management
  • Maintain accurate inventory counts of all materials and equipment.
  • Receive, inspect, and organize incoming material shipments.
  • Stage materials and prep equipment for installation crews ahead of schedule.
  • Maintain the flexibility to transition from office to warehouse tasks.
If you’re someone who thrives on organization, finds joy in working with spreadsheets, and loves being part of a dynamic, fun team, we want to hear from you! At The Brothers that just do Gutters, we value a great working environment where creativity meets efficiency. Join us if you’re eager to contribute your skills to a supportive and energetic team, where every day brings new opportunities and a lot of laughs along the way.
Compensation: $18.00 per hour




This franchise is independently owned and operated. The franchisee, not The Brothers that just do Gutters Corporate, is the sole employer for this position: your application goes directly to them, they alone make all hiring decisions, and any employment inquiries should be directed to the franchisee rather than to Corporate.

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